Exploring the concept of strong business relationships in banking inspired us to develop a sales and service playbook. Picture it as a sports team working together, reflecting on the teams Mission, Vision, and Values through our strategic plays.

By building and growing our customer base through asking the right questions and understanding the customers perspective. Success goes beyond sales and service alone; it hinges on grasping the fundamentals and continuous learning. We emphasize listening and understanding our customers’ needs.

Establishing a personal bond by meeting customers face-to-face significantly enhances the relationship. While digital meetings via Teams or Zoom, etc. have evolved, now we can meet whenever it works for our customers, Communications is at our fingertips.

Our ultimate measure of success is assisting customers in achieving and surpassing their goals.

Listen on Spotify- https://open.spotify.com/episode/35xpXSJlX13KamZabHzvUT